FAQ

1. Where can I see what live webinars are scheduled?
2. How do I register for webinars?
3. How do I attend an ExpertHeadquartersTM live webinar?
4. Can I add a reminder for this webinar to my Outlook calendar?
5. Is there a website to sign in to access the webinar?
6. I registered and entered in all of my information, but have not received any confirmation.
7. I am registered for today's webinar and I don't have any information on where and how to log-in to participate.
8. When we go to the "Click here to attend your event" link there is no attend or "Join this Event" button.
9. How do we listen on the phone for this? Is there a phone number to call for the webinar audio? I don't see one on the emails I have received.
10. Will there be program materials available for download prior to the webinar, and if so, how do I access them?
11. Do we need a password and log-in ID to join the webinar Live Meeting?
12. I forgot my User ID and/or Password, how do I find this information?
13. Can I change the email address that I used to register for this webinar?
14. I am in a different time zone than those listed on the registration page (pacific and central times are listed)?
15. Someone else registered me and I have not received the webinar log-in details – can you email me the information?
16. I registered online for this event, but am unsure if the registration was successful, as I've seen no charge to my card, and received no confirmation email. How can I verify if the registration was successful?
17. I have registered but I am having issues paying for the event - I do not see a screen to enter the credit card information.
18. We would like to register for a webinar but we usually send a check for the registration. I did not find a form registering by check. Could you please e-mail me the form?
19. I have a promotional code for a discounted webinar - what will I need to do to ensure I receive the discounted price for my registration?
20. I registered for a live webinar but missed attending – was this webinar recorded and can I get access to the recording?
21. On-Demand webinars: the registration page indicates "Registration is Full". Is there a limit on web-based training or can I register for this webinar?
22. We had staffing issues and were unable to view this On-Demand webinar before the expiration date – can we get an extension?
23. Are webinars available on CD? Or, is the live webinar offered on X-date available on CD?
24. How do I download a webinar video file?
25. I registered for a webinar download yesterday, but wasn't able to download then and cannot access the file to download now?
26. Connection issues – Live webinar
27. Connection issues – On-Demand webinar
28. What are the differences between the formats of the webinars?
29. Who do I contact with questions regarding webinars?

1. Where can I see what live webinars are scheduled?

Check out all upcoming live webinars by visiting the Live Webinars section on the ExpertHeadquarters™ website. Sort by date or category to view the topics you're most interested in attending.
Or check out the Wolters Kluwer Financial Services Events Calendar and sort by location, type of event, state or solution to view upcoming live webinars as well as other scheduled conferences, seminars and tradeshows.

>> Back to Top

2. How do I register for webinars?

Register for the Wolters Kluwer Financial Services webinars at the ExpertHeadquarters™ website: www.WoltersKluwerFS.com/EHQ

In order to register for any ExpertHeadquarters™ webinars, customers will be prompted to create an EventBuilder account with User ID and Password.
Select the media option you wish to register for: Live, On-Demand, Download a Webinar, or Webinars on CD.
Live webinars are listed in chronological order by default with most recent first (all live events are listed for 30-days after presentation) - select the webinar and register as follows:

1. Set-up your user profile or log-in with your User ID and Password.

If you haven't created a user profile, you will be prompted;
If you've already created a User Profile for webinars, log-in with your User ID and Password.
For invoicing purposes, we require complete name, company and address information when establishing your user profile for webinars. We do not currently accept online credit card payment.

2. Review the verification page to confirm the webinar you're registering for – select the Submit button.
3. Answer the required Survey Questions.
4. Review the Terms and Conditions on the Invoice page and select the "I Accept" button to display the "Submit" option and click "Submit" to complete your registration.

NOTE: You must select the "I Accept" to complete your registration and access the webinar. If this step is not completed, your registration will be listed as incomplete and you will not receive webinar emails or access to the webinar and materials.

5. Once registration is submitted, the page will update to indicate your registration is complete. You will receive a registration confirmation email at the email address you entered in your profile.

NOTES:

EventBuilder is the registration system vendor that manages the ExpertHeadquarters™ webinar program.
Webinar User ID and passwords are separate from other WKFS log-ins.
If you already have an EventBuilder.com log-in User ID and Password for the WKFS ExpertHeadquarters™ webinars, or have previously registered for a webinar, then log-in with that User ID and Password to use the same profile data that you previously set-up.
If you at any time in the future see the "Register Now" button when you know you've registered for the webinar, ensure that you've logged in with the same User ID and password.

>> Back to Top

3. How do I attend an ExpertHeadquarters™ live webinar?

Registered customers have 3 options to join the webinar when it is in-session*:
Emails: Join the webinar from either the "Thank you" Registration Confirmation or Event Reminder emails

Selecting the "Click here to attend your event" link in the registration confirmation and reminder emails will route you to the appropriate audio and web conference for this webinar. Conference phone/audio details are provided during this login process.

Webinar Registration Page: Join the webinar from the ExpertHeadquarters™ website

"Sign In" with the registered user's User ID and Password and locate your webinar from the list of live webinars;
The webinar registration page will update 30-minutes before event with a "Join this Event" button; select "Join this Event" and follow the prompts to access the audio conference number and web conference (Live Meeting room) and enter the webinar meeting.

Outlook Reminder

Customers have the option at any time to add an Outlook reminder – See FAQ #4 below. This allows users to use their Outlook calendar to set a reminder to attend the webinar and includes a quick access link to the web conference the day of the event. Users will follow same prompts to join the live meeting.

Attend/Join the Event:

Emails: Selecting the "Click here to attend your event" link in the registration confirmation and reminder emails will route you to the appropriate audio and web conference for this EHQ webinar. Conference phone/audio details are provided during this login process. OR
Website: select "Join this Event" on the webinar registration page*; if customer sees the "Register Now" button – they should ensure they've logged in with the same User ID and password used to register for this webinar. If customer sees the "Registration Complete" button after log-in, then the webinar is not yet in-session.
Once the webinar is in-session, select the Attend/Join links and follow the prompts to access the audio conference phone number and web conference (Live Meeting room) and enter the webinar meeting:
1. How many are attending your event?
2. "Attend your event" screen has the audio/conference phone information to join the webinar call.
3. Call the number listed on the screen and once connected, click on the "Attend" button to join the web conference.

*PLEASE NOTE Webinars are not "in-session" until 30-minutes before the start of the webinar. Prior to that time, attendees may receive a Live Meeting log-in page requesting log-in ID and password – this data is not needed however, the user cannot bypass this log-in and join the event until 30-minutes before start time. Please check the time and try again at 30-minutes before the start of the webinar.

>> Back to Top

4. Can I add a reminder for this webinar to my Outlook calendar?

Once your webinar registration is completed, registered customers have 2 ways to "Add to Outlook Calendar":

Webinar registration page: displays the "Add to Outlook Calendar" option at any time after user has completed registration.
Registration Confirmation and Reminder emails: both emails have an "Add this event to your Outlook calendar" link included in the event information.
Select "Add to Outlook Calendar" and calendar item will pop-up with a link to the registration page,
Set your Outlook reminder: set a reminder time-frame, 30-minutes is suggested for attendees in order to log-in and address any connection issues you may experience;
When adding to Outlook, the appointment will update to reflect the appropriate time zone that is set on your Outlook calendar.

>> Back to Top

5. Is there a website to sign in to access the webinar?

Example: Our organization/group views via a conference room computer and while I am able to access the email successfully on my PC and I can click on the "Click here to attend the event" link, I cannot access my email from the conference room computer.

Yes, registered customers can also join the webinar by logging in with the registered user's User ID and Password via the ExpertHeadquarters™ website: www.WoltersKluwerFS.com/EHQ.
Go to the ExpertHeadquarters™ website and select webinar format you've registered for: Live or On-Demand;
Sign In with the registered user's User Id and Password (sign-in link is on the right margin just above the webinar listings; note users can also go directly to, and Log-in, from the webinar registration page).
Once signed in, select the event and registered customers should see a "Join this event" (Live webinars) or "Play Now" button (On-Demand) and a link to download the webinar materials PDF.
Live webinars: click on "Join this event" and follow the prompts to access the conference phone details and join the web conference. The webinar materials PDF will also be available for download in the Live Meeting Handouts section.
On-Demand webinars: click on the "Play Now" button to open the video player and begin playing the webinar video recording. The webinar materials PDF is also available for download on the video player page.

>> Back to Top

6. I registered and entered in all of my information, but have not received any confirmation.

Confirm webinar registration was completed: Log-in to the webinar registration page with the same User ID and Password. The registration system does not permit the same User ID and email to register twice for the same webinar, and once the user has logged back in, the system remembers what point in the process and presents steps to complete registration. If you completed your registration, the webinar page will display a "Registration Complete" button after log-in. If incomplete, finish all steps of the registration process until the registration page updates with a "Your registration has been completed" message. You must accept the Terms and Conditions on this Invoice page and select the button "I Accept" to complete your registration.
Check Email Spam Filter: Check your organization's Spam filter to determine if the webinar Registration Confirmation email was blocked, the email is from "Wolters Kluwer Financial Services — ExpertHeadquarters™ Customer Support".

>> Back to Top

7. I am registered for today's webinar and I don't have any information on where and how to log-in to participate.

All registered customers receive both a Registration Confirmation email and Reminder email, with 1 exception: if customer registered within 48-hours of the webinar start, they will not receive a reminder, only a confirmation of registration. Customers can join webinar from either the confirmation or reminder email.
Verify: Verify the customer completed registration by accepting the Invoice step. See FAQ #6 above.
Check Email Spam Filter: Customers should check their email spam filter for an email from "Wolters Kluwer Financial Services — ExpertHeadquarters™ Customer Support"
If still unable to locate either the Registration Confirmation or Reminder email, follow the instructions to "Attend/Join the Event" via the Website in FAQ #3. Or contact support for assistance: EventBuilder - Customer Care at 1.800.290.5900 or email: customercare@eventbuilder.com

>> Back to Top

8. When we go to the "Click here to attend your event" link there is no attend or "Join this Event" button.

Check the time of the event – if it is earlier that 30-minutes before the start of the webinar – the "Attend" function has not yet been activated. You will not see the "Attend" button to complete your entry to Live Meeting until 30-minutes before the start of the webinar.
At that time, select the "Click here to attend your event" link – this link is specific to this ExpertHeadquarters™ webinar - you will be provided with the audio conference number and routed to the web conference (Live Meeting room). See detailed instructions to "Attend/Join the Event" via the Website in FAQ #3.

>> Back to Top

9. How do we listen on the phone for this? Is there a phone number to call for the webinar audio? I don't see one on the emails I have received.

ExpertHeadquarters™ webinar confirmation and reminder emails do not contain the actual conference call number. Conference phone/audio details are provided once the registered user logs in and selects the option to "Attend" the Live Meeting.
Select the "Click here to attend your event" link in the registration confirmation and reminder emails, OR select the "Join this event" link on the webinar registration page.
Follow the prompts to access the audio conference phone number and web conference (Live Meeting room) and enter the webinar meeting:
1. How many are attending your event?
2. "Attend your event" screen has the audio/conference phone information to join the webinar call.
3. Call the number listed on the screen and once connected, click on the "Attend" button to join the web conference.

NOTES: If you listen to the webinar on your computer speakers (rather than via phone), you will not be able to ask questions live on the phone. You must dial into the conference number in order to ask our presenters live questions on the phone. An unlimited number of listeners can attend as long as there is one telephone connection and one Internet connection at the same office address. See the ExpertHeadquarters™ webinar Terms and Conditions for details.

>> Back to Top

10. Will there be program materials available for download prior to the webinar, and if so, how do I access them?

Before Live Event: A PDF of the webinar presentation is posted to the webinar's registration page 48-hours prior to the webinar start time. Registered customers can log-into ExpertHeadquarters™ and navigate to the webinar registration page to download the PDF. Or, connect to this page by selecting the "Click here to attend your event" link in either the Registration Confirmation email or the Reminder Email.
During Live Event: 30-minutes before and during the event, a PDF is available to download from the Handouts section in Live Meeting. You can download the PDF by selecting the Handouts icon that looks like 3 sheets of white paper in the upper right of the Live Meeting panel.
After Live Event: For customers who originally registered for the live webinar, the PDF will remain available on original webinar registration page for 30-days.
- ARCHIVE VIDEO: Registrants for the live webinar also have access to a video recording of the webinar session for 30-days after the live event date (video is posted to the webinar registration page within approximately 24-hours after event end).
- Access the PDF or Archive Video directly from the webinar's Registration Confirmation email or the Event Reminder email using the same "Click here to attend your event" link used to join the live event.
- Or once logged in with EventBuilder User ID and password, navigate to the registration page and both the "Play Now" and PDF links will display.

>> Back to Top

11. Do we need a password and log-in ID to join the webinar Live Meeting?

In order to complete your registration for ExpertHeadquarters™ webinars, customers are prompted to create an EventBuilder account with User ID and Password. These are log-in details that the customer creates and are unique to webinar registrations (i.e., not tied to ComplianceHeadquarters.com log-in) for use on all ExpertHeadquarters™ webinar registrations.

The "Click here to attend your event" links included in the Registration Confirmation and Reminder emails are specific to the registered user's log-in. Linking directly from these emails should not require you to enter a password or ID.
To log-in and join the webinar from the website, you will need the registered user's User ID and Password. Once a registered attendee is logged in, the webinar registration page will update with either the "Join this Event" link or if "Registration Complete" button displays, then the webinar is not yet in-session.
See detailed instructions to "Attend/Join the Event" via the Website in FAQ #3.

>> Back to Top

12. I forgot my User ID and/or Password, how do I find this information?

If you've forgotten your user name or password, simply click the "Forgot: User ID | Password" links on the webinar log-in page to be prompted and request a reminder. User ID and Password reminders are sent separately for security reasons.

>> Back to Top

13. Can I change the email address that I used to register for this webinar?

If the email address was incorrectly entered, you will need to send an Email Change Request to our system vendor EventBuilder Customer Care. For data security reasons, we are unable to give the user access to change email addresses.
EMAIL ADDRESS: submit change request to EventBuilder - Customer Care at customercare@eventbuilder.com
- Email address changes can only be made if email address was entered incorrectly or if same user has an updated email address. We cannot transfer a user's profile to a different user's email address.
These user profile items can be modified on the registration page:
- PASSWORD: user can change this at time of registration, see password field on the registration log in page.
- USER ID: user can also change this at time of registration. However, note that while a User ID may be an email address – changing the User ID does NOT change the EMAIL ADDRESS associated with that User ID.

>> Back to Top

14. I am in a different time zone than those listed on the registration page (pacific and central times are listed)?

Live webinars are available to any registered customer in the United States. We list all ExpertHeadquarters™ webinars based on Central Time because Wolters Kluwer Financial Services headquarters are based in Minnesota and in the Central time zone. Pacific Time is also listed because the registration system defaults to Pacific time zone.

For those in alternate time zones: once your webinar registration is complete, you have the option to add a reminder for the webinar to your Outlook calendar. When adding to Outlook, the appointment will update to reflect the appropriate time zone that is set on your Outlook calendar. See FAQ #4 above.

>> Back to Top

15. Someone else registered me and I have not received the webinar log-in details – can you email me the information?

If you know the User ID and Password used to register for the webinar, follow the instructions to "Attend/Join the Event" via the Website in FAQ #3.
Please also check your organization's Spam filter to determine if your webinar Registration Confirmation email was blocked.
If you are still unable to locate the log-in information, submit a webinar login request to Wolters Kluwer Financial Services - Customer Support. Provide the name and date of the webinar, the registered customer's name, company and email address used in completing the ExpertHeadquarters™ webinar registration. We will investigate, confirm the registration was completed and ensure the registration confirmation email is resent.

>> Back to Top

16. I registered online for this event, but am unsure if the registration was successful, as I've seen no charge to my card, and received no confirmation email. How can I verify if the registration was successful?

Confirm webinar registration was completed: You can determine whether you completed registration by logging into the webinar registration page with the same User ID and Password. The registration system does not permit the same User ID and email to register twice for the same webinar, and once the user has logged back in, the system remembers what point in the process and presents steps to complete registration. If you completed your registration, the webinar page will display a "Registration Complete" button after log-in. If incomplete, finish all steps of the registration process until the registration page updates with a "Your registration has been completed" message. You must accept the Terms and Conditions on this Invoice page and select the button "I Accept" to complete your registration.
Check Email Spam Filter: Customer should check their organization's Spam filter to determine if the webinar Registration Confirmation email was blocked, the email is from "Wolters Kluwer Financial Services — ExpertHeadquarters™ Customer Support".

>> Back to Top

17. I have registered but I am having issues paying for the event - I do not see a screen to enter the credit card information.

The ExpertHeadquarters™ webinar program currently does not accept credit card payments but rather uses an invoicing process.

To register for the webinar, you will be prompted to set up a User ID and profile, and the registration process includes a "Pay By Invoice" page. You must accept the Terms and Conditions on this invoice page and select the "I Accept" button to complete your registration. Wolters Kluwer Financial Services invoices registered attendees for the webinar fee.
If you prefer to pay by credit card or check, you must still select the "I Accept" button on the "Pay By Invoice" page in order to complete your registration. Once your registration is complete, contact Wolters Kluwer Financial Services - Customer Support at 1.800.552.9408 to make payment by check or credit card payment arrangements.

>> Back to Top

18. We would like to register for a webinar but we usually send a check for the registration. I did not find a form registering by check. Could you please e-mail me the form?

The ExpertHeadquarters™ webinar program currently does not have a check registration form but rather uses an invoicing process.

To register for the webinar, you will be prompted to set up a User ID and profile, and the registration process includes a "Pay By Invoice" page. You must accept the Terms and Conditions on this invoice page and select the "I Accept" button to complete your registration. Wolters Kluwer Financial Services invoices registered attendees for the webinar fee.
If you prefer to pay by credit card or check, you must still select the "I Accept" button on the "Pay By Invoice" page in order to complete your registration. Once your registration is complete, contact Wolters Kluwer Financial Services - Customer Support at 1.800.552.9408 to make payment by check or credit card payment arrangements.

>> Back to Top

19. I have a promotional code for a discounted webinar - what will I need to do to ensure I receive the discounted price for my registration?

From time-to-time, Wolters Kluwer Financial Services has promotions that include a discount on webinar fees. A promotional code will be provided and users must enter it in the promotional code field on the "Pay By Invoice" page during webinar registration. Enter the code and select "Update". The discount is reflected in the webinar pricing.

Promo codes cannot be applied or credited to previously completed webinar registrations.
To ensure you are notified of new webinars and special offers, subscribe to ExpertHeadquarters™ email alerts.

>> Back to Top

20. I registered for a live webinar but missed attending – was this webinar recorded and can I get access to the recording?

Customers who register for live webinar sessions have access to a video recording for up to 30-days after the event. Once a live event is over, new registrations are not possible but previously registered users can log-in to view the archive video and download the PDF.

ARCHIVE VIDEO: Registrants for the live webinar have access to a video recording of the webinar session for 30-days after the live event date (video is posted within approximately 24-hours after event end).
- Access the Archive Video directly from the webinar's Registration Confirmation email or the Event Reminder email using the same "Click here to attend your event" link used to join the live event.
- Or once logged into the website with the registered user's User ID and password, navigate to the webinar registration page and both the "Play Now" and PDF links will display.
A post-webinar email with a link to the Archive Video is sent to all webinar registrants.

>> Back to Top

21. On-Demand webinars: the registration page indicates "Registration is Full". Is there a limit on web-based training or can I register for this webinar?

In most instances, this is an error – please email Wolters Kluwer Financial Services - Customer Support at customersupport@wolterskluwer.com. We will investigate and confirm the webinar's availability.

>> Back to Top

22. We had staffing issues and were unable to view this On-Demand webinar before the expiration date – can we get an extension?

When registering for an On-Demand it's important to note that your access is for a limited number of days (30-days). For most of our webinar topics, other options are available: Live, CD-ROM and Download in addition to the On-Demand. We provide options for our customers' convenience but cannot guarantee availability and access beyond expiration date.

Any exceptions and extensions must be approved and requested by the Webinar Program Manager. Email Wolters Kluwer Financial Services - Customer Support at customersupport@wolterskluwer.com. Provide the name of the webinar, the registered customer's name, company and email address used to complete webinar registration (forward or attach your On-Demand registration confirmation email whenever possible). Your request will be submitted to the webinar program manager for review.

>> Back to Top

23. Are webinars available on CD? Or, is the live webinar offered on X-date available on CD?

Most webinars are available on CD-ROM. Visit the Webinars on CD section to view a listing of all webinars available for order; those not yet recorded are listed with an estimated availability date. Live webinars not yet recorded may be cancelled and therefore CD availability is subject to change or cancelation.
Webinars on CD use the same recording as the On-Demand webinar. Many of our customers prefer the CD-ROM format however there is a longer production timeline for CDs. Presentations are not recorded until the 1st live session and CDs are typically not available until 10-days after the 1st live session. (Recording format: Windows Media Player video file (.wmv)). A PDF of the webinar PowerPoint is included with webinar purchase and included on the CD-ROM.

>> Back to Top

24. How do I download a webinar video file?

Follow these best practices for downloading and saving webinar video files to users' desktop:

Download the video file: Right Click on the filename and select "Save Target As…"
Save As: filename should populate with abbreviated webinar title – we recommend saving the video file in the My Documents > My Videos
- Download the PDF file: follow same steps.
Play: Locate downloaded file for playback – right click on file and select "Play" OR open file to begin playing.

>> Back to Top

25. I registered for a webinar download yesterday, but wasn't able to download then and cannot access the file to download now – what happened & how do I get the file downloaded?

IMPORTANT NOTE about Downloads: When a customer registers for a "Download a Webinar' they will have immediate access to download the recording and that download capability will expire within 24-hours.
As stated in the Terms and Conditions, "Purchases of a "Download a Webinar" are not refundable and may not be cancelled. Purchase of this webinar download allows your financial organization the ability to save a media file for unlimited viewings for your organization. This presentation contains information that is proprietary and confidential to Wolters Kluwer Financial Services."
Any exceptions and extensions must be approved and requested by the Webinar Program Manager. Email Wolters Kluwer Financial Services - Customer Support at customersupport@wolterskluwer.com. Provide the name of the webinar, the registered customer's name, company and email address used to complete webinar registration (forward or attach your On-Demand registration confirmation email whenever possible). Your request will be submitted to the webinar program manager for review.

>> Back to Top

26. Connection issues – Live webinar

Customers are encouraged to test their computer's connection to Live Meeting before the event by selecting the system test link included in all ExpertHeadquarters™ webinar Registration Confirmation and Reminder emails. By selecting this test link, you will join a Live Meeting "Compatibility Test". By performing this compatibility test, you are able ensure that your system is able to then join the webinar on the day of the event.
Because security and access settings for each financial organization can vary greatly, there are times when a customer's internet connection, security settings, or browser settings negatively impact their webinar viewing experience. If you are experiencing issues logging into the Live Meeting or any other technical issues with an ExpertHeadquarters™ webinar - please contact: EventBuilder - Customer Care at 1.800.290.5900 or email: customercare@eventbuilder.com

>> Back to Top

27. Connection issues – On-Demand webinar

Because security and access settings for each financial organization can vary greatly, there are times when a customer's internet connection, security settings, or browser settings negatively impact their webinar viewing experience.
These technical issues should be escalated as quickly as possible to EventBuilder Customer Care. Wolters Kluwer Financial Services relies on the expertise and knowledge of EventBuilder to ensure the technology is readily accessible and user-friendly for our customers. For any video player or other technical issues with On-Demand webinars - please contact our webinar provider to trouble-shoot and explore solutions: EventBuilder - Customer Care at 1.800.290.5900 or email: customercare@eventbuilder.com.

RECOMMENDATIONS:

Do not use Remote Desktop Connections (RDC): Remote desktop connecting can cause instability with media products (Silverlight, Media Player) because of a paging conflict and therefore should not be used when viewing live or on-demand content. In addition, remote desktop connections are not good from a networking point of view and may introduce communications problems affecting the quality of the playback, such as audio synch and screen artifacts.
When a user who is already logged into the platform finds that they need to move their laptop or PC to another network connection, we recommend a system reboot, or at minimum logout and then log back into the system.
If user experiences playback issues, pressing the CTRL and F5 keys simultaneously can often resolve the issue by clearing the browser's cache.

>> Back to Top

28. What are the differences between the formats of the webinars?

Most ExpertHeadquarters™ webinars are available in a variety of formats so our customers have the flexibility to participate at a time and place that works best for them.

Live webinar sessions include a live audio question and answer period and provide the attendees the opportunity to direct questions to the subject matter experts with Wolters Kluwer Financial Services. Customers who registered for the live session also receive access to an Archive Video for 30-days after the event (video posted within approximately 24-hours after event end). A PDF of the webinar PowerPoint is included with webinar purchase and is available for download before, during and after the live presentation.
On-Demand webinars are a recording (recorded at a live webinar session) that is streamed over the internet. The registered user and their financial organization will have unlimited access for 30-days. On-Demand is not the best solution for financial organizations who have firewalls systems or low internet bandwidth at their facility that prevent users from viewing streaming video and media over an internet connection. Some customers have no problems accessing streaming video and others use an alternate location to access the On-Demand video (i.e., view at home). A PDF of the webinar PowerPoint is included with webinar purchase and is available for download upon completion of On-Demand registration.
The Download A Webinar format is the same recording as the On-Demand webinar, but with a "download" the customer saves a "Windows Media Player" video file (.wmv file) to their personal computer hard drive. By saving the video file to their desktop, customers always have access to the video and can share with others in their organization. Downloading a Windows Media File is not the best solution for financial organizations that have security systems that prevent download of files from external sites. Some users are unfamiliar with the download process and therefore are not comfortable saving video files to their computer hard drive. A PDF of the webinar PowerPoint is included with webinar purchase and is available for download upon completion of Download registration.

IMPORTANT NOTES about Downloads: When a customer registers for a "Download a Webinar' they will have immediate access to download the recording and that download capability will expire within 24-hours. As stated in the Terms and Conditions, "Purchases of a "Download a Webinar" are not refundable and may not be cancelled. Purchase of this webinar download allows your financial organization the ability to save a media file for unlimited viewings for your organization. This presentation contains information that is proprietary and confidential to Wolters Kluwer Financial Services."

Webinars on CD use the same recording as the On-Demand and Download webinars. Many of our customers prefer the CD-ROM format however there is a longer production timeline for CDs. Presentations are not recorded until the 1st live session and CDs are typically not available until 10-days after the 1st live session. Availability is subject to change if live sessions are canceled and we are unable to record. (Recording format: Windows Media Player video file (.wmv)). A PDF of the webinar PowerPoint is included with webinar purchase and included on the CD-ROM.

>> Back to Top

29. Who do I contact with questions regarding webinars?

Invoice & Payments: If the customer has completed a webinar registration and has questions regarding their webinar invoice, please contact: Wolters Kluwer Financial Services - Customer Support at 1.800.552.9408 or email: customersupport@wolterskluwer.com - Monday through Friday, 7:00 AM to 7:00 PM CT
Technical Issues: If the customer has completed a webinar registration and is having issues logging into the Live Meeting or any other technical issues with an ExpertHeadquarters™ webinar - please contact: EventBuilder - Customer Care at 1.800.290.5900 or email: customercare@eventbuilder.com

>> Back to Top